Bans can be placed on products and product-related services if there is a risk that they may cause serious injury, illness or death.
If a product is subject to a ban, it must not be sold. A ban on a product-related service makes it unlawful for anyone, in trade or commerce, to supply or offer to supply that service.
For information on products banned Australia-wide, visit Product Safety Australia
Products can be recalled from the marketplace if they are found to be unsafe, or they are found to be non-compliant with a mandatory standard or ban.
All Australian governments can issue public warning notices. A public warning notice can:
- tell consumers that the safety of a product is being investigated
- warn about the risks of a product.
You should recall goods you have supplied if you realise they:
- are banned
- do not comply with a safety standard
- may cause an injury (including through misuse).
Make sure your customers are not in danger by giving:
- a clear description of the product to be recalled, including model numbers
- details of the problem
- dates when the product was supplied
- how many products were supplied
- where the product was supplied
- what consumers should do with the product
- your contact and return details.
If you sell a recalled product:
- you could have negative publicity
- you can lose money from stock you can’t sell
- customers can sue you if they are injured
- we can fine you.
- Product Safety Recalls Australia
- ACCC publication: Consumer product safety - a guide for businesses and legal practitioners
The guide has been designed to help suppliers of consumer goods:
- understand Australia's national product safety laws
- ensure they only sell products that comply with those laws