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What is a warranty?

A warranty can protect consumers from problems with the goods or services. Each of these protections makes a promise that certain problems will be fixed. These protections are in addition to consumer guarantees.  They can include:

  • protections that consumers are legally entitled to, or
  • protections that they can choose to buy.

Conditions of warranty

Consumers must meet the warranty conditions if they make a claim to have a product repaired or replaced.  If the conditions are not met, the warranty may be void.

Warranty conditions may include:

  • claim limits
  • excess fees
  • contact procedure
  • claim procedure
  • restrictions on choice of repairer.

Types of warranties

There are four types of warranties available to consumers:

  • the business promises (express warranty)
  • warranties against defect (manufacturer's warranty)
  • extended warranties
  • statutory warranties (for cars).

If a warranty expires and the product turns out to be faulty, you may still be entitled to a repair, replacement or refund under consumer guarantees.

Where to next

Updated: 09 Jul 2020

This page has been produced and published by the Consumer Building and Occupational Services Division of the Department of Justice. Although every care has been taken in production, no responsibility is accepted for the accuracy, completeness, or relevance to the user's purpose of the information. Those using it for whatever purpose are advised to verify it with the relevant government department, local government body or other source and to obtain any appropriate professional advice. The Crown, its officers, employees and agents do not accept liability however arising, including liability for negligence, for any loss resulting from the use of or reliance upon the information and/or reliance on its availability at any time.