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Report an unsafe product

Consumers are entitled to expect that every retailer, manufacturer and importer in Australia complies with product safety laws.

Product safety laws apply to products bought in shops, at home, over the phone or online.

Injuries caused by a consumer product should be reported to the place it was bought from.

Make a complaint

Go to our Contact Us page and lodge a complaint

Report to the Australian Competition and Consumer Commission (ACCC)

You can report consumer products that make you feel unsafe to the ACCC.

Report a serious product safety issue

To report a product that has caused a serious injury or near miss, call the Tasmanian Government helpline on 1300 654 499.

Toy and Nursery Safety Line

  • Ask questions about toys and nursery equipment
  • Get up-to-date product safety information
  • Report concerns about unsafe products

Call the safety line on 1300 364 894. We provide this service in association with Consumer Affairs Victoria.

Updated: 27 May 2020

This page has been produced and published by the Consumer Building and Occupational Services Division of the Department of Justice. Although every care has been taken in production, no responsibility is accepted for the accuracy, completeness, or relevance to the user's purpose of the information. Those using it for whatever purpose are advised to verify it with the relevant government department, local government body or other source and to obtain any appropriate professional advice. The Crown, its officers, employees and agents do not accept liability however arising, including liability for negligence, for any loss resulting from the use of or reliance upon the information and/or reliance on its availability at any time.