‘No refunds’ signs are illegal. Businesses must give consumers a refund, repair or replacement, if goods or services do not meet a consumer guarantee. Businesses do not have to display any signs about their refund policy. However, if they do, the signs must not be misleading.
Refund signs should not say:
- ‘no refunds on sale items’
- ‘no refunds after seven days’
- ‘exchange, repair or credit only’
- ‘no returns on swimwear’.
If you see an illegal sign, talk to the business. If you are unhappy with their reply you can report it to us by emailing CBOSinfo@justice.tas.gov.au