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'No refund' signs

‘No refunds’ signs are illegal. Businesses must give consumers a refund, repair or replacement, if goods or services do not meet a consumer guarantee. Businesses do not have to display any signs about their refund policy. However, if they do, the signs must not be misleading.

Refund signs should not say:

  • ‘no refunds on sale items’
  • ‘no refunds after seven days’
  • ‘exchange, repair or credit only’
  • ‘no returns on swimwear’.

If you see an illegal sign, talk to the business. If you are unhappy with their reply you can report it to us by emailing CBOSinfo@justice.tas.gov.au

Related information

Updated: 27 May 2020

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