Our main aim with any serious complaint is to stop it happening again.

We may be able to gain an outcome for you, but this is a secondary issue for us.

When a business has broken the law, we can:

• notify them and seek their help to fix the problem
• get the business to follow the law in the future
• formally warn them
• publicly warn consumers not to trade with them
• issue them with a fine
• take the business to court
• seek a court order to ban the business from operating.

When deciding what action to take we consider:

• if the breach was deliberate
• if they tried to fix the problem
• how many consumers were affected
• how long it has been going on for and if it is likely to continue
• if the business has done this before.

Interstate businesses

If a Tasmanian consumer or business has a problem with an item bought in another state or territory, we can:

• tell you whether the business may have acted illegally
• advise whether you can lodge a complaint with us
• attempt to resolve the issue with the business
• refer you to the fair trading agency in the businesses state or territory.

Contact us to if you want to discuss a business issue further.