Things may not always go to plan but you can take steps to resolve your issues.
These self-help stages may help.
- Stage one – talk to the other party
- Stage two – write to the other party
- Stage three – contact CBOS
- Stage four – seek legal advice
We provide you with an advisory service first. This may help you to resolve disputes without a third party becoming involved.
When we take further action
We uses a risk-based approach to ensure resources are used where risk of harm or unsafe practices are greatest. We aim to take action where public safety is of most risk.
CBOS uses a variety of enforcement actions to address conduct which poses a major risk. Each matter is considered on a case-by-case basis.
You can find out more about our compliance options by reading:
- Fact Sheet - Our enquiry and complaint process (PDF, 222.9 KB)
- Service delivery – accountability and commitment policy (PDF, 5.5 MB)
If we need to take further action against a licence holder, the Administrator of Occupational Licensing may decide to put the matter before a disciplinary panel.
Who is on a disciplinary panel?
A disciplinary panel is made up of independent industry experts who will assess a matter and make recommendations to the Administrator.
CBOS will select disciplinary panel members from a Pool of Experts.
For information on the disciplinary process and the panels which assess these matters read: