Other consumer protection and legal services

Links to interstate consumer protection agencies, and other consumer and legal services

Consumer protection organisations

OrganisationDescription
Australian Competition and Consumer Commission (ACCC)The ACCC promotes competition and fair trade in markets to benefit consumers, businesses, and the community. We also regulate national infrastructure services.
Product Safety AustraliaCoordinated by the ACCC, this service provides information on product safety in Australia. It also provides up-to-date information about recalled, banned and restricted products across Australia.
ScamwatchACCC service giving information on scams and how to avoid being caught out.
Stay Smart OnlineAustralian Government agency for online safety and security. It also provides information about avoiding scams and identity theft.

Other agencies

OrganisationDescription
Australian Securities and Investments CommissionReport financial investment scams
Standards AustraliaAn independent, not-for-profit organisation which is recognised as the peak non-government standards body in Australia
Australian Tax OfficeReport tax related scams
Department of Immigration and Border ProtectionReport migration fraud
Department of Human ServicesReport Medicare, Centrelink and child support fraud
Department of Veterans' AffairsReport Veterans' entitlements fraud
Tasmanian Automobile Chamber of Commerce (TACC)The representative body for the Tasmania’s automotive industry. Help and advice is available regardless of whether the business or retailer is a TACC member

Ombudsman services

OrganisationDescription
Commonwealth OmbudsmanAustralian Government agency that receives complaints about other agencies. They investigate, audit, inspect and oversee federal agencies
Ombudsman Tasmania

Independent agency that investigates complaints against public agencies.  This includes complaints against:

  • state government
  • local councils
  • water and sewerage corporations
  • prisons
  • state-owned companies
  • Government Business Enterprises
Telecommunication Industry OmbudsmanThe Telecommunication Industry Ombudsman provides an independent dispute resolution service for telephone and internet complaints

Legal services

You should consider gaining independent legal advice before signing a contract.  Legal practitioners can help you understand the terms and conditions of a contract.

OrganisationDescription
Courts and tribunals TasmaniaThere are various Courts and Tribunals that operate in Tasmania.  These include the Supreme Court and Magistrates Court
Legal Aid Commission of TasmaniaOrganisation that provides legal information, advice and representation to disadvantaged Tasmanians
Community legal centresFind locations of community legal centres in Tasmania
Legal Profession Board of TasmaniaIndependent body responsible for investigating complaints about the conduct of lawyers