logos

Product cannot be repaired

Under the Australian Consumer Law, certain consumer guarantees apply automatically. This includes that manufacturers will make repair facilities and spare parts available for a reasonable amount of time.  During that time, if a product is not of acceptable quality, the consumer is entitled to have the problem fixed by the store.

Manufacturer not based in Australia

If the manufacturer does not have an office in Australia, the importer takes on these responsibilities.  How much time is ‘reasonable’ will depend on the circumstances and the type of products.

If the consumer was advised in writing before purchasing a product, that repair facilities and spare parts would be unavailable, or would be unavailable after a specified time, the manufacturer is not required to meet this guarantee.

When this guarantee does not apply

This consumer guarantee does not apply to products sold by auction where the auctioneer acts on the seller’s behalf.

Updated: 26 May 2020

This page has been produced and published by the Consumer Building and Occupational Services Division of the Department of Justice. Although every care has been taken in production, no responsibility is accepted for the accuracy, completeness, or relevance to the user's purpose of the information. Those using it for whatever purpose are advised to verify it with the relevant government department, local government body or other source and to obtain any appropriate professional advice. The Crown, its officers, employees and agents do not accept liability however arising, including liability for negligence, for any loss resulting from the use of or reliance upon the information and/or reliance on its availability at any time.