Emergency repairs to rental properties

IMPORTANT changes to rental laws during COVID-19 (coronavirus) emergency period

The COVID-19 emergency period for residential tenancies has now ended. New laws have started to help tenants and landlords as we transition out of the emergency period. Financial support for tenants and landlords affected by COVID-19 have been extended to 31 March 2021. Read about the:

  • Rental Relief Fund
  • Landlord Support Fund
  • Rental Arrears Payment Orders
  • COVID-19 residential tenancy emergency provisions

    ‘Emergency repairs’ are when the property is damaged and the damage will get worse if the repair is not completed as soon as possible.

    Example: a broken window from a storm, and the property will become more damaged if the window is not fixed as soon as possible.

    An owner must have an emergency repair done as soon as possible after the tenant tells them about it.

    If the tenant can't contact the owner, they can arrange for the nominated repairer to undertake the repair and give their invoice to the owner. This is provided the nominated repairer's name is on the lease agreement.

    If the owner has not nominated a repairer, or the nominated repairer is not available, the tenant can have a suitably qualified person do the repairs. This person is a suitable repairer. In this case, the tenant must pay the repairer and have the owner pay them back. See Reimbursement for cost of repairs.

    Related information

    Updated: 02 Jul 2020

    This page has been produced and published by the Consumer Building and Occupational Services Division of the Department of Justice. Although every care has been taken in production, no responsibility is accepted for the accuracy, completeness, or relevance to the user's purpose of the information. Those using it for whatever purpose are advised to verify it with the relevant government department, local government body or other source and to obtain any appropriate professional advice. The Crown, its officers, employees and agents do not accept liability however arising, including liability for negligence, for any loss resulting from the use of or reliance upon the information and/or reliance on its availability at any time.