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Fees for browsing

Stores may charge a fee for browsing, or trying on goods available for sale - provided the consumer is:

  • advised of the fee beforehand
  • told how it will be calculated
  • given any other relevant information.

If the fee applies even if the consumer decides to buy the product, the store should ensure this is reflected in the total advertised price for that good.

Related information

Updated: 27 May 2020

This page has been produced and published by the Consumer Building and Occupational Services Division of the Department of Justice. Although every care has been taken in production, no responsibility is accepted for the accuracy, completeness, or relevance to the user's purpose of the information. Those using it for whatever purpose are advised to verify it with the relevant government department, local government body or other source and to obtain any appropriate professional advice. The Crown, its officers, employees and agents do not accept liability however arising, including liability for negligence, for any loss resulting from the use of or reliance upon the information and/or reliance on its availability at any time.