Updated November 2019
Consumer, Building and Occupational Services wishes to advise owners of caravans, motor homes or camper trailers there is a product recall on the following Suburban Recreational Vehicle water heaters on LP gas. Read the Product recall information notice
Appliances, models and serial numbers affected by the recall
|Appliance||Models affected||Serial numbers affected|
Suburban Recreational Vehicle Water Heaters sold between 4 April 2018 and 25 September 2019
Read the Trader List (xlsx, external link) to find who has sold this product
What are the hazards
If the unit is powered by gas and is operated in an enclosed area – such as caravan or motorhome - carbon monoxide may spill into the vehicle and poisoning could occur resulting in serious illness, injury or death.
Carbon monoxide can be lethal in large concentrations. For more information read What is carbon monoxide
What to do
Immediately stop using the appliance. Identify whether your hot water heater is one of the affected models and if the serial number falls within the ranges listed above. Find this information by opening the exterior access door to the hot water heater service and check the model and serial number located on the right hand side.
Consumers with affected appliances should contact Coast RV’s dedicated recall hotline on 02 9645 7685 to register their details and get advice on remedial actions and when they are available as the remedial process has not yet been finalised.
If the water heater model is one of models listed above, then it must NOT be used until rectified by an authorised Suburban agent or dealership. The gas isolation valve to this appliance must be turned off until the appliance and installation has been rectified.
Consumers may continue to use the appliance if powered by electricity only.
Go to Product Safety Australia for more information.