Monitoring room operator training and qualifications

Training units accepted until 30 September 2020

Units for a provisional employee licenceUnits for a full employee and/or agent individual licenceAdditional training units for agent individual licence

This is the minimum training required to get a provisional licence.  These units must be completed before making an application.

After a licence is issued, these units must be completed before re-applying for a licence

Applicants for an agent licence must complete these additional training units

  • CPPSEC1001A - Identify and report security risk situations
  • CPPSEC1005A - Apply critical infrastructure protection procedures
  • CPPSEC2001A - Communicate effectively in the security industry
  • CPPSEC2002A - Follow workplace safety procedure in the security industry
  • HLTFA311A - Apply first aid
  • CPPSEC2003B - Work effectively in the security industry
  • CPPSEC2004B - Respond to security risk situation
  • CPPSEC2005A - Work as part of a security team
  • CPPSEC2006B - Provide security services to clients
  • CPPSEC2014A - Operate basic security equipment
  • CPPSEC2018A - Monitor electronic reporting facility
  • CPPSEC3012A - Store and protect information
  • CPPSEC3020A - Monitor security from control room
  • CPPSEC3021A - Maintain and use security database
  • TLIE2007A - Use communications systems
  • CPPSEC3048A - Maintain effective relationship with security clients
  • CPPSEC4009A - Interpret information from advanced security equipment
  • CPPSEC4010A - Manage monitoring centres
  • CPPSEC4011A - Coordinate field staff activity from control room
  • BSBSMB404 - Undertake small business planning

Training units accepted from 20 January 2020

Units for an employee and agent individual licenceAdditional training units for agent individual licence
After a licence is issued, these units must be completed before re-applying for a licenceApplicants for an agent licence must complete these additional training units
  • CPPSEC2101 Apply effective communication skills to maintain security
  • CPPSEC2102 Apply legal and procedural requirements to work effectively within a security team
  • CPPSEC2103 Apply WHS, emergency response and evacuation procedures to maintain security
  • CPPSEC2104 Apply risk assessment to select and carry out response to security risk situations
  • CPPSEC2105 Provide quality services to a range of security clients
  • CPPSEC2106 Protect self and others using basic defensive techniques
  • CPPSEC2107 Patrol premises to monitor property and maintain security
  • CPPSEC2108 Screen people, personal effects and items to maintain security
  • CPPSEC2109 Monitor and control access and exit of persons and vehicles from premises
  • CPPSEC2110 Monitor and control individual and crowd behaviour to maintain security
  • CPPSEC2111 Apply security procedures to manage intoxicated persons
  • CPPSEC2112 Apply security procedures to remove persons from premises
  • CPPSEC2113 Escort and protect persons and valuables
  • CPPSEC2114 Monitor electronic security equipment and respond to alarm events
  • CPPSEC3107 Monitor security and coordinate response from control rooms
  • CPPSEC3108 Store, protect and dispose of security information
  • CPPSEC3109 Use and maintain security databases and compile reports
  • TLIE2007 Use communications systems
  • HLTAID003 Provide first aid
  • CPPSEC3048A Maintain effective relationship with security clients
  • CPPSEC4002A Implement effective communication techniques
  • CPPSEC4003 Assess and advise on client security needs
  • CPPSEC4009 Interpret electronic information from advanced technology security systems
  • CPPSEC4010 Manage monitoring centre operations
  • CPPSEC4011 Manage field staff activity and incident response from control room
  • BSBSMB404 Undertake small business planning

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