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Monitoring Room Operator Qualifications

Training units

Units for an employee and agent individual licenceAdditional training units for agent individual licence
  • CPPSEC2101 Apply effective communication skills to maintain security
  • CPPSEC2102 Apply legal and procedural requirements to work effectively within a security team
  • CPPSEC2103 Apply WHS, emergency response and evacuation procedures to maintain security
  • CPPSEC2104 Apply risk assessment to select and carry out response to security risk situations
  • CPPSEC2105 Provide quality services to a range of security clients
  • CPPSEC2106 Protect self and others using basic defensive techniques
  • CPPSEC2107 Patrol premises to monitor property and maintain security
  • CPPSEC2108 Screen people, personal effects and items to maintain security
  • CPPSEC2109 Monitor and control access and exit of persons and vehicles from premises
  • CPPSEC2110 Monitor and control individual and crowd behaviour to maintain security
  • CPPSEC2111 Apply security procedures to manage intoxicated persons
  • CPPSEC2112 Apply security procedures to remove persons from premises
  • CPPSEC2113 Escort and protect persons and valuables
  • CPPSEC2114 Monitor electronic security equipment and respond to alarm events
  • CPPSEC3107 Monitor security and coordinate response from control rooms
  • CPPSEC3108 Store, protect and dispose of security information
  • CPPSEC3109 Use and maintain security databases and compile reports
  • TLIE2007 Use communications systems
  • HLTAID011 Provide first aid or
  • HLTAID014 Provide advance first aid
  • CPPSEC4003 Assess and advise on client security needs
  • CPPSEC4004 Supervise security operations
  • CPPSEC4009 Interpret electronic information from advanced technology security systems
  • CPPSEC4010 Manage monitoring centre operations
  • CPPSEC4011 Manage field staff activity and incident response from control room
  • BSBLDR414 Lead team effectiveness
  • BSBESB401 Research and develop business plans

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Last updated: 17 Jan 2023

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