General repairs to rental properties

It is an owner’s responsibility to ensure a rental property is maintained in good repair at all times during a tenancy. There are different rules for:

Length of time for repairs

An owner must have general repairs (that are not the fault of the tenant) completed within 28 days of the tenant telling them of the need for the repair.


There is an exception – if the general repair relates to a cooking stove, it must be fixed within 14 days of being notified.

If the repairs are urgent or emergency repairs, they must be completed as soon as possible. Urgent repairs relate to essential services; emergency repairs relate to damage to the property.