Commercial agent training and qualifications

In January 2020 CBOS introduced new national training qualifications, implemented Australia wide to improve the quality of training in the security industry.

The training modules that form the basis of qualifications necessary to apply for a licence with a provisional training condition are no longer offered. As a result, CBOS are discontinuing the issue of security licences subject to a training condition.

An applicant can be either an employee or agent level licence holder. A first aid certificate is not required for this activity.

Training units accepted until 30 September 2020

Units for a full employee and/or agent individual licenceAdditional training units for agent individual licence

Applicants for employee and agent licence must complete these units before applying for a licence

Applicants for an agent licence must complete these additional training units

  • FNSINC401 - Apply principles and professional practice to work in the financial services industry
  • FNSMCA301A - Collect debts
  • FNSMCA302 - Repossess property
  • FNSMCA303 - Serve legal process
  • FNSMCA304 - Locate subjects
  • FNSMCA402 - Initiate legal recovery of debts
  • BSBFIA301 - Maintain financial records
  • FNSCUS402 - Resolve disputes
  • BSBFIA401 - Prepare financial reports
  • BSBWOR204A - Use business technology
  • BSBCNV506 - Establish and manage a trust account
  • FNSMCA401 - Develop and document case recommendations
  • BSBWHS201 - Participate in OHS processes
  • FNSINC301 - Work effectively in the financial services industry
  • BSBSMB404 - Undertake small business planning

Training units accepted from 20 January 2020

Units for Commercial Employee
Certificate III in Mercantile Agents
Additional training units for agent individual licence
  • FNSINC401 Apply principles and professional practice to work in the financial services industry
  • FNSMCA301 Collect debts
  • FNSMCA302 Repossess property
  • FNSMCA303 Serve legal process
  • FNSMCA304 Locate subjects
  • FNSMCA402 Initiate legal recovery of debts
  • BSBFIA301 Maintain financial records
  • FNSCUS402 Resolve disputes
  • BSBFIA401 Prepare financial documents
  • BSBWOR204 Use business technology
  • FNSINC301 Work effectively in the financial services industry
  • BSBCNV506 Establish and manage a trust account
  • FNSMCA401 Develop and document case recommendations
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBSMB404 Undertake small business planning

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Updated: 10 Jun 2020