Issued by Dale Webster, Executive Director, Consumer, Building and Occupational Services - 14 July 2018
The Director is 'the regulator' within the meaning of section 8 of the Australian Consumer Law (Tasmania) Act 2010 and section 2 of the Competition and Consumer Act 2010 (Cth).
The Director of Consumer Affairs:
- has reasonable grounds to suspect that the conduct of Lance Martin who in trade in commerce and trading as
“Travelalot” may constitute a contravention of the Australian Consumer Law;
- is satisfied that one or more other persons has suffered, or is likely to suffer, detriment as a result of this conduct; and
- is satisfied that it is in the public interest to issue this warning notice.
This Public Warning Notice has been issued following high levels of complaints received by Australian consumer regulators including;
- failure to provide refunds
- accept payment without intending to supply
Consumers have attempted to resolve these complaints without response from the company resulting in the matters being referred to consumer regulators across Australia. Travelalot lack of response to consumers and national consumer regulators following numerous allegations of problems with Travelalot service is a significant concern and has resulted in serious consumer detriment.
To properly protect consumers, the Director of Consumer Affairs is of the view that a public warning statement should be issued concerning Travelalot, under section 223 of the Australian Consumer Law (Tasmania).