Negotiation and Conflict Management Skills

Event Details

  • 28 Sep
    Negotiation and Conflict Management Skills 05:30pm - 08:30pm This is a Zoom Webinar CPD Points: 1

    BuildersBuilding Service ProvidersElectriciansEngineersGas-FittersPlumbersRestricted Electrical

Presented by: HIA  

Facilitator: Kim Grossman

This course is about managing conflict and negotiating.  It will equip participants with the skills and knowledge to effectively negotiate and manage conflict in various situations.  This course is designed for small business owners and general managers.

This short course covers the knowledge and skills required to effectively:-

  • Negotiate
  • Manage conflict

On completion of the course, participants will be able to:

  • Identify the causes of conflict
  • Consider the impact of the conflict on yourself, your family and your business
  • Negotiate and manage conflict within the legislative framework
  • Implement effective negotiation skills and techniques
  • Identify if outside assistance should be sought, and from where
  • Avoid and minimise conflict
  • Implement conflict management strategies and utilise conflict management skills
  • Follow an effective and efficient conflict management process

Cost: HIA Member - $165.00 : Non-Member - $275.00

Register now