Conflict Resolution

Event Details

  • Apr
    07
    Conflict Resolution 09:00am - 04:00pm MBT Offices, Level 5, 116 Bathurst Street, Hobart. CPD Points: 6 Region South

    ArchitectsBuildersBuilding DesignersBuilding Services DesignersBuilding Surveyors

Presented by : Master Builders Tasmania and NDA Business Skills.

This training will explain a six-step conflict resolution process for conflicts with clients. You will learn skills in solution building to resolve conflicts of any size, conflict management, dealing with anger and how to use the agreement frame.

Upon completion of the training you will be able to :

  • Understand what conflict and conflict resolution mean
  • Understand all 6 phases of the conflict resolution process
  • Understand the 5 basic styles of conflict resolution
  • Be able to adapt the process for all types of conflict
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques.

Costs : Members - $50.00 : Non-members $100.00

Register now