Presented by: Tasmanian Chamber of Commerce and Industry
Study Method: In person
Duration: 2 Hours
CPD Points: 1
Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders
Overview: This workshop aims to provide participants with a strong understanding of how to communicate effectively and professionally by phone. The workshop will also cover:
- Greeting, transitioning and transferring calls
- Tone of voice
- Dealing with difficult callers
- Creating a professional impression
- Developing a personal action plan
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