Telephone Communication Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 2 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview:  This workshop aims to provide participants with a strong understanding of how to communicate effectively and professionally by phone. The workshop will also cover:

  • Greeting, transitioning and transferring calls
  • Tone of voice
  • Dealing with difficult callers
  • Creating a professional impression
  • Developing a personal action plan

Read more and Book here