Online and In Person - Personal Development Courses

Programming and Report Writing

Study Method: Online, self-paced

Duration: 4 hours

CPD Points: 4

Who can attend: All building service providers, Electricians, Plumbers and Gas-Fitters

Overview: this topic addresses project planning, programming, developing Gantt charts, estimating, scheduling, monitoring and report writing.

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Communication and Customer Service

Study Method: Online, self-paced

Duration: 3 hours

CPD Points: 3

Who can attend: All building service providers, Electricians, Plumbers and Gas-Fitters

Overview: Learn about advertising, first impressions, customer service, the communication process, effective listening and running meetings.

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Negotiation, Conflicts and Disputes

Study Method: Online, self-paced

Duration: 3 hours

CPD Points: 3

Who can attend: All building service providers, Electricians, Plumbers and Gas-Fitters

Overview: Learn the negotiation process, unfair practices, causes of conflict, conflict resolution, dispute avoidance and dealing with complaints.

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