Presented by: Tasmanian Chamber of Commerce and Industry
Study Method: In person
Duration: Half Day
CPD Points: 1
Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders
Overview: This workshop looks at service provision both within and external to your organisation including:
- Provision of memorable customer service experiences
- Understanding of the elements of exceptional service skills
- Recipe for success dealing with complaints and difficult people
- Professional personal presentation and communication skills