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Managing Difficult Customers

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 2 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview: This workshop looks at service provision both within and external to your organisation including:

  • Foundation of customer service (what do customers want and how can we anticipate their needs)
  • Why people complain/what makes people difficult
  • Recipe for success dealing with complaints and difficult people
  • Ensuring positive interactions with customers regardless of the level of difficulty
  • Professional personal presentation and communication skills
  • Developing a Personal Action Plan

Read more and Book here

Updated: 27 May 2019

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