Consumer directed care gives you greater control over your home care funding, including the ability to choose and change your home care provider. It also means that you have the same consumer rights as if you were hiring someone to repair your car.
The Australian Consumer Law protects you from misleading conduct or pressure sales tactics, unfair contract terms the delivery of poor goods or services, and many other concerns.
The Australian Competition and Consumer Commission has produced resources about your consumer rights. You can read or order these at www.accc.gov.au/agedcare.